Support and Expert Services for Creative Cloud for enterprise

One of the benefits of being an Creative Cloud for enterprise customer is the access to world-class support services. In this blogpost you’ll learn about the different options you have when your organization needs support with Creative Cloud for enterprise.

What is Adobe Enterprise Support Program?

There are two types of support problems you can get help with:

  • IT related issues ­ claiming a domain name, configuring and deploying the software, managing users and entitlements, and so forth;
  • Adobe Creative Cloud workflows issues ­ getting advice on how best to take advantage of Creative Cloud Tools and Services.

Regardless of what type of problem you have, the help is only a phone call or few clicks away. Here is a list of options you have.

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My little boy, an iPad, and Sketch

I always love observing people using a piece of software for the first time. Arguably, it teaches you more than any book you could read on “how to create the best product“. My last “experiment” involved my kid (5 year old), our iPad, and Adobe Sketch.


It was his first encounter with Sketch and I was really curious about the outcome. He used other drawing apps in the past but he didn’t really enjoy them – he would still prefer the good-old paper & pen.

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Getting started with Lightroom Mobile

We just released Adobe Lightroom Mobile for iPad (the iPhone version is coming). This is a nice addition to the Lightroom desktop app because it enables a number of workflows that were kind of hard to nail down before.

Setting up Lightroom mobile

Before we dig into the features let’s see how you set up the app. First, you should know that the Lightroom mobile app works in conjunction with Creative Cloud and Lightroom 5 (the desktop app).

Yes, the Lightroom mobile app is free but if you don’t have a Creative Cloud account and Lightroom 5 it won’t be useful.

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What will the next generation of CC Video apps bring?

Last week at NAB 2014 we revealed what you can expect from the next generation of Adobe Premiere Pro CC, After Effects CC, Prelude CC, Audition CC, SpeedGrade CC, Story CC Plus, Adobe Media Encoder CC and Adobe Anywhere.

Even for me many of the new features are quite exciting. While I am not a video pro I do use Premiere/After Effects/Audition/SpeedGrade to enhance the video tutorials I create/produce. And I am certain that many of the new features will make me more productive. For sure.

If you want to read and see the demos jump here (for videos) and here (for the complete list of new features).

Instead of simply listing some of the new features here, I’ll just say this: the next version is all about making you more productive when working with video and sound. And with video and sound you always work with a number of different apps (some for editing, some for video effects or color grading, other for sound editing and so forth). Thus in order to be productive it is not enough to have great software for each  step in the editing process, it is mandatory to have these individuals pieces “talking” to each other to smooth out the whole process.

And this is the essence of the most important updates: there will be better and tighter integration between Adobe Premiere Pro CC and friends.

I still remember the first time I edited a video tutorial in Premiere Pro CC. It was about 5 years ago. My current workflow couldn’t be more different. Both in terms of the end result and how easy I can achieve the vision I have in my head :).

Illustrator CC – Working with the Live Corners feature

Another great feature in Illustrator CC that comes with the update we released today is called Live Corners. This feature is all about controlling the shape of corners. It makes easier to change all corners, or just one, by altering the direction and amount of the curve.

The first thing you should know is how to access this tool: using the Direct Selection Tool (A) select the object/objects you want to edit. You should see inside of each corner a small double circle icon.

Live Corner Feature

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Illustrator CC – Working with new Pencil Tool and Path Segment Reshape

Illustrator CC remains one of the best tools for creating vector based graphics and with the SVG support across all modern browsers it becomes one of the de facto tools for creating complex SVG files for the web.

Regardless of what your illustration target is (the web or paper) chances are you are going to draw lots of curves and lines and (more importantly) to adjust them after the initial drawing.

The update we released today just made these two tasks much easier. Continue reading

Great Creative Cloud Updates for Designers

We just released a major update to Creative Cloud. If you are a designer you’ll love this :)

Photoshop CC

The Perspective Warp feature makes it possible to apply perspective changes locally while keeping the rest of the image intact (read more here).

Perspective Warp

When you update a Linked Smart Object the update is pushed to all the documents where the object is being used. Now you can open 3D designs, refine, and print them to a 3D printer all directly from Photoshop CC.

Illustrator CC

The rebuilt Pencil Tool greatly improves drawing workflows while the Path Segment Reshape tool makes it easier to modify existing shapes (read my short tutorial here). Live Corners lets you edit the roundness of corners whenever you need to.

The perspective drawing and SVG generation features were improved too. When you change the grid perspective, the drawings dynamically update to match the new perspective. When you save a file as an SVG there is a new option in the SVG Options window called Responsive. If you check this option you get an SVG that automatically scales up and down with the size of the browser window.

InDesign CC

There is support for the EPUB 3.0 specification and simplified hyperlink creation and management makes  link creation easier and faster. There is support for Japanese Vertical Composition, Hebrew, and Arabic text now for EPUB output.

A great addition is the seamless integration with the fonts available for desktop from the Typekit Font service. Now, if you open a document that uses fonts not installed locally, InDesign automatically looks up for those fonts on Typekit and, if they are available,  downloads and installs them locally.

New Creative Cloud Learn Content

One important part of the Creative Cloud offering is the learning material we are providing for free to all members. Like a living person the content grows and becomes better over the time. Check out the Creative Cloud Learn if you want to stay in sync with the new features or to learn new tools and workflows.

How to get this update

If you have the Creative Cloud helper app installed on your computer just start this app. You should get a notification for these four updates and all you have to do is to install them.

If you don’t have Creative Cloud installed, create an account (you can create a free account too) and download the tools you want to try. You can use any tool you want for 30 days if you opted for a free account.

Vienna and Creativity

Last week I spent two full days in Vienna with no business obligations – just me, my wife, and the city. It wasn’t my first time over there and yet I had so much more fun than I thought I would have. With the images and experiences still fresh I thought I should share them with you.


In one of the museums I visited I saw these words (won’t tell you where, you have to read until the end):

Our real illiteracy is not the ignorance to read and write and not the incapability to repeat other people’s knowledge, but the inability to create.

There is something about these words both powerful and worrisome. At least to me.

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New Edge Reflow preview available

The Reflow team has been busy adding new features to the tool lately. Today they packed all these additions into a new preview available for download from the Adobe Creative Cloud. I also want to highlight the feedback we got from some of you -people who want to make Reflow as good as it gets. The Reflow forums weren’t a quiet place even during the holiday season :).

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