LATER UPDATE: With the help of Adam Fendelman, I came to an agreement with Godaddy: I manage to retrieve all the data, they refund me the money. As regarding the hosting, I continue with them. While I am not happy with what happen, I am happy that we could understand each others in the end. Thanks to all for their support, and special ones goes to Adam.
Monday morning is probably not a happy time for most people. Maybe you partied all weekend, or you stayed up late to read your favorite novel for the third time . But I highly doubt Monday is a nightmare either. At least for 99.9999% of the people. Well, this Monday, I am one of the 0,0001% of the people thanks to godaddy.com.
My blog has been hosted there from the first day — and so are Miti’s blog and Cornel’s blog. Everything was fine until three or four weeks ago, when I received an email that I exceeded my disk quota. Since I have 150 GB of storage and use the account only for three blogs this was a surprise for me. I used FTP to looking at the folders. It seems one of the WordPress modules (the one for backup) was trying to do backups each day. So I deleted the files, and from that moment on I started to look every day or so for new files, just in case. That worked fine until ten days ago when I received an email from godaddy.com, stating:
You can imagine my heart was suddenly beating faster! How in the world could I owe more than $7000 to godaddy.com? I had paid for the deluxe plan for one year, so why? I tried to find out why they thought I owed them this money. I receive a response asking for the last four numbers of my credit card (but no explanation of why they want to take this money).
This weekend they decided to block the account without any notice, phone call, or explanation. I called them, and they said to me that I have to pay this money because I exceeded the HDD quota.
Funny enough they have an account option called Unlimited (which cost $14 as opposed to my $7) that doesn’t have this limit of 150GB of HDD. So I spent a lot of time asking why they didn’t send me an alert the first time I exceeded the quota, instead of waiting for time to pass and accrue penalties of $7000. Also, I asked which files or folders were so big (“Sorry sir, but the account is blocked and I cannot tell you about the files”). I asked why they don’t send alerts when you first exceed the quota and all the common sense questions. They were polite, but basically they told me that because they have millions of clients they cannot send each one an email. As if in 2008 you have to have a person to check and write an email! Come on, you can hire a Perl programmer who will write you a script and add it as a cron job to check and send alerts wherever you want.
Eventually it became clear to me, that the problem would not be resolved. I told them there is no way to pay $7000 for something that I consider not my fault. I used to be a freelancer for many years; I worked with many hosting sites and never had this problem. Their system seems to be designed that way, just to make some extra money.
After more talking and calls, they offered me this deal: pay $800 for your data, and buy the next hosting plan and we’ll forget about the $7000, even if technically you owe us this money.
So that’s my story,. I still do not believe what happened to me. I spent all day trying to recover the data from Google cache and some old backups. Miti and Cornel are still working to get their blogs up and running.
Sorry for the lost comments, guys!
PS It seems this happened before to other people as well: http://www.huffingtonpost.com/adam-fendelman/why-i-dont-owe-godaddy-65_b_129276.html